Account Manager B2B / Customer Success Manager (Open)

Who we are

Hotel Treats is how the most fabulous hotels in the world sell gift vouchers and experiences online. We create beautifully branded online shops for hotels to sell spa treatments, dining experiences, romantic getaways and everything in between. These are bought by local residents looking for Instagram-worthy experiences & gifts as well as guests, pre-arrival. We also operate our own marketplace, aggregating services from each of our clients. 

Brands we work with include St. Regis, Fairmont, Anantara & independent LHWs across the globe. Using our services, hotels increase the profitability of their outlets by selling experiences to local residents and businesses.

Find out more about us here.

Growth

• Established as the European leader in luxury hotel gift voucher and experience platforms, with six years of success in the industry.
• Built a team of 15 talented professionals based in Spain and Poland, supporting a global customer base.
• Recognized with prestigious awards, including:
  • WIT Phocuswright Award for Best Scale-Up Business 2024 (Global)
  • EmprendeXXI Award for Best Startup in Spain & Portugal in the Tourism Sector 2024
  • Desafía San Francisco 2024: Selected as a leading startup to participate in the prestigious acceleration program in Silicon Valley.
• Fostered a diverse, geographically dispersed team skilled in remote collaboration.

Your role

As we continue to expand and optimise our operations we are looking for an Account Manager to work with our existing hotel clients and ensure their success.

Your role will involve:

• Onboarding: working with newly signed hotels to help them define products they wish to sell
• Collaborating closely with our hotel partners to strengthen relationships and ensure they offer the most compelling products tailored to their facilities and market demands
• Working with the content team to ensure timely product creation, upload and quality
• Delivering training to our clients’ teams
• Performing regular quality spot checks, auditing product validity and accuracy
• Working with existing hotel clients to create strategies that will increase the sales of their products, advising them on new products, pricing and promotions to be created
• Reporting (Excel & Google Analytics)

Your background

We are looking for candidates who truly understand the challenges faced by hotel managers, owners, and operators. You will have:

• Confidence and excellent communication skills, both in English and Spanish
• Ability to analyse data, translate it to business insights and use it as a basis for making decisions in an ambiguous environment
• Knowledge of Excel & Google Analytics
• Empathy, creative & consultative approach to solving clients’ issues while maintaining a firm stance on what can be delivered
• Strong team-playing skills, proactiveness, and ability to think on your feet
• Ability to swiftly react to new trends and changes
• Strong interpersonal, team collaboration, project management and influencing skills. You will work closely with a great content management team
• Ideally, experience working with luxury hotels, in roles dealing with ancillary revenue generation, F&B, Spa sales, or marketing

Setup: full employment contract or B2B / 'autonomo' basis

Location: Palma de Mallorca

Hours: This is a full-time role, however, we do have a degree of flexibility regarding the hours you would work to suit your lifestyle.

Let's discuss the details. Please email your profile to Liza Iakovleva at liza@hoteltreats.com to arrange a chat.