FAQ

Yes, just write us via chat, email info@hoteltreats.com or call us at +34 871 51 00 40 and we'll be happy to find out about the availability of the experience that you are interested in. Also, you can check here all our experiences with instant reservation.

Yes, each experience may be purchased as a gift. If you click “Buy as a gift” when adding your voucher to the cart, you will be able to add a personalised message, choose a voucher template and hide the price you paid for the voucher.

Yes, all the vouchers are instantly delivered to your email. Even if you are buying a voucher for someone else, you will receive a copy to you inbox too. You will then be able to print it out yourself and present it to them in person.

Yes, the voucher can be sent by email to the recipient, choosing the delivery date.

Majority of our vouchers are valid for a year. But, to find out about the validity of the voucher you're interested in, please scroll to the bottom of the description of the experience. You will other see the word “Validity” or “Can be redeemed from Date to Date”.

That's correct. Some of our experiences can be booked for a specific date, without the need to call the hotel to confirm availability. Here you can see all the available options with instant reservation.

Yes, you have 14 days to cancel your purchase, provided that the voucher has not been used. This cancellation policy does not apply in case of events and accommodation which have a specific date i.e. Christmas Brunch on Dec. 25th

Yes! The vast majority of our experiences can be exchanged. If you wish to make a change, please send us an email at info@hoteltreats.com with your voucher number and the experience you would like to exchange it for.

The hotels we work with take pride in their customer service and are accommodating as possible. In most cases, they agree to extend the expiration date of the vouchers. If need be, please contact us and we'll be happy to help.

Put the name that appears on the credit card that you are using.

Don’t worry, just email us at info@hoteltreats.com with the details of the experience you purchased and the email you used to purchase it with and we'll be happy to send you a copy.

No. Most of the experiences we offer are exclusive to us, so you can only purchase them via www.hoteltreats.com.